Privacy Policy

Introduction

Elite Mind Wellness (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect and use information when you visit our website or use our telehealth services.

Information We Collect

• ◇Contact information — name, email address, and phone number when you submit an inquiry or waitlist form.
• ◇Usage data — pages visited, time on site, and browser information that may be collected via analytics services to help us understand how visitors use our site.
• ◇No health information on this website — we do not collect protected health information (PHI) through this website.
• ◇Clinical health information — is collected separately through our HIPAA-compliant telehealth platform at the time of your appointment, not through this website.

How We Use Your Information

• ✓To respond to your inquiry within one business day
• ✓To schedule consultations and appointments
• ✓To send appointment reminders and waitlist notifications (with your consent)
• ✓To improve our website and services using aggregated, anonymized analytics data

HIPAA Notice

Cookies and Tracking

We may use analytics services in the future to understand how visitors use this site. When active, these services may collect usage data including pages visited and time spent. Currently, no third-party analytics or advertising cookies are active on this site.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights with respect to the personal information we collect through this website. (Personal health information handled during clinical care is governed by HIPAA and our separate Notice of Privacy Practices, not by the CCPA.)

• ◇Right to know — request the categories and specific pieces of personal information we have collected about you.
• ◇Right to delete — request deletion of personal information we collected, subject to legal and clinical record-retention obligations that may require us to keep certain information.
• ◇Right to correct — request correction of inaccurate personal information.
• ◇Right to opt out of sale or sharing — we do not sell or share your personal information, so there is nothing to opt out of, but you retain this right.
• ◇Right to non-discrimination — we will not deny services, charge a different price, or provide a different level of service because you exercised any of these rights.

To submit a request, email us at hello@elitemindwellness.com. We will verify your identity and respond within 45 days, as required by law. You may designate an authorized agent to make a request on your behalf.

Data Retention

We retain website inquiry and waitlist information only as long as needed to respond to you and operate our practice, and thereafter as required by applicable law. Clinical records created during care are retained on our HIPAA-compliant platform for the period required by state medical record-retention regulations.

Children's Privacy

This website is intended for adults. Where we provide care to minors, it is arranged and consented to by a parent or legal guardian through our clinical intake process. We do not knowingly collect personal information from a minor through this website without verified parental or guardian consent.

Questions About This Policy

If you have questions about this privacy policy or how we handle your information, contact us at hello@elitemindwellness.com. We will respond within two business days.